Privacy policy

The Lenze Group is pleased about your interest in our products and our company. It is particularly important to us to ensure the highest possible protection of your personal data. Therefore, with this privacy statement, we want to inform you about our commitment to protecting your privacy.

The protection of your privacy is crucial, especially for future Internet-based business and service models. With this privacy statement, we want to underline our commitment to protecting your privacy. We take the protection of your personal data very seriously and operate our systems in accordance with the respective rules and laws on data protection and data security. If we involve external companies in the processing of your data, we ensure that our partners also comply with the data protection regulations.

This privacy statement clarifies the nature, scope and purpose of processing personal data within the Lenze group. It is based on the terminology used by the European directive and regulation provider in the adoption of the General Data Protection Regulation (GDPR).

Responsible for data processing in connection with our website:

Lenze SE
Hans-Lenze-Straße 1
D-31855 Aerzen

The data protection officer can be contacted by e-mail at
and by mail at Hans-Lenze-Straße 1, D-31855 Aerzen.


Personal data

Personal data are all information relating to an identified or identifiable natural person (hereinafter referred to as "the person concerned"). Identifiable is a natural person who can be identified directly or indirectly, in particular by assigning it to an identifier such as a name, to an identification number, to an online identifier or address, etc.

Affected person

The person concerned is any identified or identifiable natural person whose personal data is processed by the controller.


Processing is any operation performed with or without the help of automated procedures or any such series of operations in connection with personal data such as the collection, recording, organization, arranging, storage, adaptation or alteration, reading, retrieval, use, disclosure by transmission, dissemination or any other form of provision, matching or linking, restriction, deletion or destruction.


Consent shall be provided by the person concerned voluntarily for the particular case in an informed and unambiguous manner, in the form of a declaration or any other clearly affirming act with which the person concerned understand that you agree to the processing of the personal data relating to you.

Data processing in Lenze systems

Customer and Prospect Relationship Management

Personal data that you provide to us as a customer or prospect (e.g. personally, at trade fairs, surveys, telephone, etc.), is used for contact maintenance, for information on products or of the company, invitation to events, etc.

The legal basis of the data processing is Art. 6 paragraph 1 lit. a), b) and f) GDPR.

Customer Quote Request and Order Processing

Your personal data, which you make available to us within the scope of the request for quotation, order processing, license processing, configurations, etc. will be used to process the respective business transactions with you.

The legal basis of the data processing is Art. 6 paragraph 1 lit. b) and f) GDPR.

Supplier Management and Order Processing

Personal data that you provide to us as part of the settlement of inquiries, orders, etc. will be used for the processing of the respective business transactions with you.

The legal basis of the data processing is Art. 6 paragraph 1 lit. b) and f) GDPR.

Video Surveillance

We would like to inform you that parts of our buildings or properties are being monitored by video. On the local signs we inform you about

  • The responsible company of the Lenze group and the contact person on site, this can provide you with additional information on the technology used, etc. if necessary.
  • The video surveillance systems used serve to enforce our house law and to protect our legal assets.
  • In exceptional cases, we use video surveillance systems to document projects or construction activities. We refer to different storage methods or times in these cases.

The legal basis of the data processing is Art. 6 paragraph 1 lit. f) GDPR.


For the Lenze Group, it is especially important to guarantee the maximum possible protection for your individual personal data. Our Internet activities in all the countries where we maintain websites are, therefore, in accordance with the data-protection and data-security laws that are applicable there. In the following text, we indicate what information we gather and what we do with it.

Personal data

We do not collect any personal data via our Websites without your consent. You alone decide whether you wish to disclose this data or not, for instance in the course of registration, a request or other such procedure. We use your personal data in order to respond to a request, process your order or to grant you access to special information or offers. In the interests of nurturing customer relationships, it may also be beneficial for us to store and process your personal data and pass it to the company in the country you have indicated in your request.

We store IP addresses for a maximum of 14 days. This information is stored for data integrity reasons, so that we are able to ensure the stability and operational reliability of our system.

If you do not wish to divulge your personal data to us within the context of fostering our customer relationship (and particularly for the purposes of direct marketing or market research), we will of course respect your wishes. We will not sell your personally identifiable information.

When you enter data on forms, you do so voluntarily. However, your consent to the collection, storage and processing of your data can be revoked by you at any time. The data processed before we receive your request may still be legally processed.


We use your personal data collected within the framework of the newsletter registration, in particular the indicated areas of interest, for the purposes of sending you personalized product and service offers. By giving us your name, you enable us to address you personally and simplify the management of your data. Your address data, in particular your postcode, enables us to make you regionally tailored offers.

Furthermore, we are continuously focussed on improving our range of products and services. This also includes an evaluation of the newsletter we send out, e.g. whether the indicated e-mail address is actually accessible, which newsletters are opened, which links are clicked within the newsletter, and whether a response ((automatic) reply, error message, etc.) has been generated.

The data is collected and processed exclusively by Lenze and member companies of the Lenze Group. The data is not communicated to other external companies.

Before using the newsletter service, you consent to the use of your e-mail address and of the other data requested there. This data is used for the purposes of recommending individual product and service offers to you and to continuously improve the newsletter service.

You can revoke your consent (use of your e-mail address, use of your personal data) at any time. Please use the following unsubscription page. You will also find instructions on how to unsubscribe in the footer of each newsletter.

The legal basis of the data processing is Art. 6 paragraph 1 lit. a) GDPR.

Collection and use of personal data in the context of job applications

Your data will only be collected and processed for the purpose of filling job vacancies on offer within the Lenze Group. The company that is looking to fill a vacancy and shows its address on the invitation to submit applications is responsible for data collection in this sense, i.e. when an application is submitted for a specific job that is being offered. If you apply for a specific job for which applications have been invited by a company within the Lenze Group, your data will be passed on to the persons/departments responsible for human resources. You can permanently withdraw this consent at any time by sending an e-mail to the contact person named in the job advertisement. If you submit an unsolicited job application, your data will automatically be sent to the relevant person(s)/department(s) responsible for human resources in accordance with your particular skills, abilities, and qualifications. Your data will then be used by the responsible persons/departments solely for the purpose of evaluating your job potential.

The legal basis of the data processing is Art. 6 paragraph 1 lit. a) and b) GDPR.

Deletion of data

If you have applied for a job but your data ceases to be needed for this purpose, we ensure that your data is automatically deleted from our system. Processes have been created that guarantee automatic deletion of data when such data is no longer needed for the purpose for which we originally collected it or when the data retention period has expired. In the event of a negative decision, you job application data will be deleted after 6 months. If your profile is of general interest to us, we would like to include you in our standing pool of job applicants but we will, of course, ask for your consent to do so beforehand.

Your rights

You have the right to obtain information on your personal data that we have a record of in our system. Moreover, you have the right to delete or block impermissible data and to correct any false data that we have stored in our system. To do so, you can send an e-mail to the contact person named in the job advertisement.

Use of cookies

"We use cookies on our website. Cookies are small text files stored on your computer by your browser. They serve to increase the usability, effectiveness and security of the website. Session cookies are deleted again from your hard disk after the end of your browser session. Permanent cookies remain on your computer and enable us to identify your computer on your next visit. You can configure your browser so as to be informed about the placement of cookies, to decide to accept these on a case-by-case basis or to completely exclude all incoming cookies. If cookies are not accepted, the functionality of our website may be restricted.

The legal basis of data processing is Section 15 TMG and Art. 6 paragraph 1 lit. f) GDPR to optimise the content of our website. Lenze has predominantly legal and economic interests in optimising the content and using the website for advertising purposes. This will require the use of cookies.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google uses cookies. The information generated by the cookie on your use of the website is transmitted to and stored by Google on servers in the USA. Google will use this information on our behalf to evaluate your use of our website, compile reports on website activity and provide us with other services relating to website activity and internet usage. This data is used to create user profiles under a pseudonym.

This website uses Google Analytics reports on demographic characteristics in which data from interest-related advertising by Google as well as visitor data from third party providers (e.g. age, gender and interests) is used. This data cannot be attributed to a specific person and can be deactivated at any time using the browser settings.

We only use Google Analytics with activated IP address anonymisation. This means that your IP address will be truncated by Google within the area of Member States of the European Union or in other countries which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and truncated there. The IP address transferred by your browser during the use of Google Analytics will not be associated with any other data held by Google.

The legal basis of data processing is Section 15 TMG and Art. 6 paragraph 1 lit. f) GDPR to optimise the content of our website. Lenze has predominantly legal and economic interests in optimising the content and using the website for advertising purposes. This will require the use of cookies.

Preventing Google from collecting data

You may refuse the use of cookies by selecting the appropriate settings in your browser software; Furthermore, you can prevent the collection of data generated by the cookie and related to the usage of the website and the processing of this data by Google by downloading and installing the browser plugin.

Additional information on data usage for advertising purposes on the part of Google, possible settings and objection procedures can be found on Google's websites: "How Google uses data when you use our partners' sites or apps", "Usage of data for advertising purposes", "Control the information Google uses to show you ads" and "Determine what ads Google can show you".

Google Tag Manager

This website uses the Google Tag Manager. The Google Tag Manager allows you to manage website tags from a user interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not record any personal data. The tool triggers other tags that record data in some circumstances. Google Tag Manager does not access this data. If a deactivation was made at the domain or cookie level, it remains in place for all tracking tags that are implemented with Google Tag Manager.

Google Maps

Our website uses an API to Google Maps from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). In this context, it is necessary to process your IP address. This information is usually transferred to a Google server in the United States and stored there. We have no influence on this data transfer. See the Google Privacy Policy for more information.

The legal basis of the data processing is Art. 6 paragraph 1 lit. f) GDPR.

Provision of 2D / 3D CAD data

The CAD files in the EASY Product Finder range at are stored by the KiM GmbH company, Tritschlerstrasse 1, D-66606 St. Wendel in a German data centre and provided worldwide.

For each generated and loaded file (e.g. CAD, PDF, pixel images) and each direct insertion into CAD systems (CADClick® "Click2CAD"), Lenze stores a data set in one of the statistics databases available on the server. This statistic data is further compressed and used for optimising the CAD service in an anonymised form.


Lenze takes steps to protect your personal data against loss, destruction, falsification, manipulation and unauthorised access or disclosure.

Protection of children and minors

Persons under the age of 18 should not divulge any personal data to us without the consent of a parent or guardian. We do not request any personal data from children or young persons. We do not knowingly collect any such data or pass it on to third parties.

Questions, information and comments on data protection

In the course of further development of our Internet website, we will also continually update the information we provide regarding data protection. We will announce any changes in good time on this website. You should therefore visit this site regularly to keep up-to-date on our latest data protection information. If you have any questions regarding the processing of your personal data or if you have any ideas, suggestions or comments relating to data protection, please contact Lenze's data protection officer in Germany:

Lenze SE
Data Protection Officer
Postbox 101352, D-31763 Hameln
Hans-Lenze-Straße 1, D-31855 Aerzen
+49 5154 82-0
+49 5154 82-2800

You are entitled any time to request information about whether and what personal data about you is stored by us.

If your personal data is being processed, you are the 'data subject' in terms of GDPR and you have the following rights towards the controller:

Right of access: You may ask the controller to confirm whether your personal data is processed by us, for what purposes and period this applies, which categories of personal data are concerned and who the recipients or categories of recipient are to whom the personal data have been or will be disclosed.

Right to rectification and restriction of processing: You are entitled to have inaccurate personal data rectified, or completed if it is incomplete. Moreover, you have the right to obtain from the controller restriction of processing, especially if there are any statutory storage obligations.

Right to erasure: You have the right to obtain from the controller the erasure of your personal data if you withdraw your consent on which the processing is based.

Right to data portability: You have the right to receive the personal data relating to you which you have provided to the controller, in a structured, commonly used and machine-readable format.

Right to object, right of withdrawal and right to lodge a complaint: You have the right to object to the processing of your personal data in certain circumstances and withdraw your declaration of consent under Data Protection Act at any time. You have the right to lodge a complaint with a supervisory authority.

Last update: 01/2020